Delete your account
Araw's family account and everything stored with it can be deleted from inside the app in one step, by the family owner. No waiting, and no email to us required.
In the app (the owner's phone)
- Open Araw, then the menu (top left), Settings, Your family plan.
- Tap Unlock family settings and enter the family PIN (or Forgot the family PIN? under the keypad).
- Scroll to Delete the family account and data… and tap it.
- Type the family's email address in full and tap Send the code; choose which one journey, if any, this phone should keep.
- Type the 6-digit code from the email and tap Delete family forever.
Deleted immediately: the backup of every journey in the family, the family settings and PINs, the device list, and the sign-in account (the email address). Other phones in the family see "This family was closed" at their next check-in and keep only the journey they were using, on that phone.
What stays: the record of the purchase, with Google Play and our billing service. It is what lets the plan be restored.
Your Google Play subscription
Deleting the account does not cancel a subscription. Google Play owns that. Cancel it in the Play Store app: your profile, Payments & subscriptions, Subscriptions. If you deleted the family by mistake, the plan is still yours: in Araw tap Keep my full access and sign in again with your email to start a new family.
If you cannot use the app
Ask us through the help form (choose Privacy, or deleting data), or write to hello@arawapp.com from the family's email address. We confirm the request through the family's email, delete the account and all stored data within 7 days, and tell you when it is done. We will not ask for a PIN or a code.
Just one learner
To remove a single learner's journey and its backup without closing the family: on the owner's phone open the learner picker, Edit learners, the journey, Remove journey. Its journey code is offered first, so the progress can be kept as text if you want it. You can also ask us through the help form.