How can we help?
Nothing matches that yet. Try other words, or tell us what is happening.
Most asked
- The code email didn't arrive
- I have a new phone, or I reinstalled Araw
- How do I add another phone to the family?
- How do I cancel?
- I forgot the family PIN
- What is a journey code?
Browse by topic
Getting started11 answers
- What is Araw?
- What is free, and what does the family plan add?
- How do I start?
- Which languages can I learn?
- Who is Joann, and where are her books and videos?
- Which phones does Araw work on?
- Does Araw work without internet?
- Can more than one person learn on the same phone?
- Who is Araw for?
- Are there ads?
- Does Araw send notifications or emails?
The family plan18 answers
- How does the family plan work?
- How do I buy the family plan?
- How do I add another phone to the family?
- I don't have a join code
- Which email do I type when joining?
- It says the family is full
- What is the difference between an owner phone and a member phone?
- Can two phones be owners?
- How do I see or tidy the phones in my family?
- A phone in the family was lost or sold
- How does a phone leave the family?
- How do I add a learner?
- How do I remove a learner?
- How do I change a learner's name or avatar?
- How do I switch who is learning?
- Progress from one phone isn't showing on another
- It says some progress isn't backed up, or backups are paused
- Can the same learner use two phones?
A new phone, and moving progress9 answers
- I have a new phone, or I reinstalled Araw
- It says the learners here will step aside
- What is a journey code?
- Where is my journey code?
- Why does Araw remind me to copy a fresh code?
- How do I use a journey code on another phone?
- It says the code looks incomplete, or looks like several codes
- It says this learner is already in my family
- I learned on the free plan and then joined a family. Is my progress kept?
Plans and billing20 answers
- What plans are there, and what do they cost?
- Is there a free trial?
- How do I use the code from Joann's book?
- My book code isn't accepted
- How do I cancel?
- What happens when the plan ends?
- How do I renew or come back?
- I think I was charged twice
- How do I get a refund?
- It says the purchase was not completed
- It says this Google account already owns Araw
- Restore says no purchases were found
- It says my purchase has a family
- It says subscriptions are unavailable right now
- What is Lifetime?
- Does everyone in the family need the same Google account?
- I paid, but Araw still looks locked
- My payment didn't go through
- How do I change my card or payment method?
- Can I switch between Monthly and Yearly?
Email codes and signing in10 answers
- Why is there no password?
- The code email didn't arrive
- Where is the spam or junk folder?
- The code doesn't work
- It says one code per minute
- It says this phone got signed out
- How do I change the family's email?
- I can no longer read the family's email
- I replied to a code email and heard nothing
- It says that email already manages another family
Still stuck?
Tell us what is happening and we will help. Araw's assistant answers first, in a few seconds. A person handles refunds, account changes and anything the assistant cannot answer.
Get help from us