Restore says no purchases were found

The phone is using a different Google account from the one that bought the plan. Switch accounts in the Play Store app and restore again. If someone else in your family pays, you do not restore: you join with a join code.

More on this topic

• What plans are there, and what do they cost?
• Is there a free trial?
• How do I use the code from Joann's book?
• My book code isn't accepted
• How do I cancel?
• What happens when the plan ends?